Privacy policy.
Thank you for visiting www.polynesianpleasures.com (the “Website”), operated by Polynesian Pleasures (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through our Website. By using the Website, you agree to the practices described in this policy.
1. What information we collect
a. Information you provide
When you create an account, place an order, subscribe to our newsletter, contact us, or otherwise communicate with us, we may collect personal information you voluntarily provide. This may include your name, email address, billing and shipping address, phone number, payment information (collected via our payment processor), and any other information you choose to provide.
If you contact us directly (e.g., via support email), we may keep a record of that correspondence.
b. Automatically collected information
When you visit our Website, we (or our service providers) may automatically collect certain information about your device and usage, such as your IP address, browser type and version, operating system, referring URL, pages visited, time and date of access, and interactions with the Website.
We may also collect information via cookies and similar technologies. For instance, we use cookies to remember your preferences, facilitate login, analyze usage, and support personalization and advertising.
c. Third-party data
We may receive information about you from third-party sources (such as payment processors, analytics providers, advertising networks, etc.).
For example, we may use analytics or advertising services (such as Google Analytics, Meta Ads, etc.) which collect data about your visits and interactions with our Website.
2. How we use your information
We may use the personal information we collect for the following purposes:
To process and fulfill your orders, including sending order confirmations, shipping notifications, and related customer service.
To maintain and manage your account (if you created one).
To communicate with you about promotions, new products, special offers, or other information we think you may find interesting (you may opt-out at any time).
To personalise your experience on the Website (for example, to show you product recommendations, remember your preferences).
To detect, investigate, and prevent fraudulent transactions, security violations, or other harmful or illegal activity.
To monitor, analyze and improve our Website, services, and marketing efforts (such as by using analytics or tracking how users interact with our Website).
To comply with legal obligations.
3. Legal basis for processing (if applicable)
If you are a resident of the European Economic Area (EEA) or other jurisdictions that require a legal basis, we process your personal data on the following bases:
With your consent, where you have provided it (for e.g., cookies, newsletters).
Where necessary for performance of a contract (e.g., to process and deliver an order you placed).
To comply with a legal obligation.
For our legitimate interests (for example, to administer our business, improve our Website, and ensure its security), provided those interests are balanced against your privacy rights.
4. Cookies & Similar Technologies
We and our third-party service providers use cookies, web beacons, pixel tags, local storage, and other technologies to collect or receive information when you visit our Website and use our services, and to track how you interact with them. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.
5. Disclosure of your information
We may share your personal data in the following circumstances:
With service providers who perform services on our behalf, such as payment processors, shipping carriers, fraud prevention providers, analytics and advertising partners, and hosting providers.
With our business partners or affiliates (if any) for marketing or other business purposes (with your consent, if required).
In connection with a sale, merger, reorganisation, financing, or acquisition of all or part of our business, provided that the acquiring entity adopts this policy or similar protections for your personal data.
When required by law, regulation, legal process, or governmental request; to respond to lawful requests by public authorities; to protect our rights, property or safety, or that of others.
With your consent or at your direction.
6. International transfers
Because we operate online and work with service providers which may be located in other jurisdictions (including outside your country), your personal data may be transferred to — and processed in — countries other than your own. We ensure that appropriate safeguards (such as contractual protections) are in place to protect your data.
7. Data retention
We will retain your personal data for as long as necessary to fulfil the purposes for which we collected it, or for as long as we have a legitimate interest in retaining it (for example, to comply with tax or accounting requirements). After that, we will securely delete, archive or anonymize your data in accordance with applicable laws.
8. Your rights (depending on your jurisdiction)
Depending on where you live, you may have the following rights with respect to your personal data:
The right to access the personal data we hold about you.
The right to correct or update your personal data.
The right to request deletion or restriction of processing of your personal data.
The right to object to the processing of your personal data on grounds relating to your particular situation.
The right to withdraw consent (where we rely on consent) without affecting the lawfulness of processing before the withdrawal.
The right to data portability (in certain cases).
The right to lodge a complaint with your local supervisory authority (for example, for EEA residents, the data protection authority in your country).
To exercise any of these rights, please contact us at the email address listed below. We may need to verify your identity before responding.
9. Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, alteration, or disclosure. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
10. Children’s Privacy
Our Website and services are intended for use by adults (18 years or older). We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe we may have collected personal information from a child under 18, please contact us so we can delete that information.
11. Links to other websites
Our Website may contain links to other websites operated by third parties. Once you leave our Website, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of those third-party sites, so we encourage you to read their privacy policies.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our Website with a new “Last updated” date. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.
13. Contact us
If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:
Email: info@polynesianpleasures.com